Troubleshooting: If events are missing, disappearing, or not showing up after they’ve been added or modified, here are some things to check.
Toggle sub-calendars
Sub-calendars can be toggled on and off from view. You may have inadvertently hidden the relevant sub-calendar, which causes all its events to be hidden from view. Check the Calendars list (left side) and make sure the sub-calendars are visible.
- On the Teamup app, swipe or tap to see the left side panel and check the Calendars list. Make sure all are selected for display. Tap the sub-calendar name to toggle its visibility on or off. Tap the eye icon to show/hide all sub calendars
Refresh the calendar
If others have access to your calendar, click on the refresh button at the top of your calendar to make sure you are seeing the latest changes.
Clear your browser’s cache
Sometimes it’s necessary to clear the browser’s cookies when a new version of Teamup Calendar is released, or when your cache becomes too large.
Check the date range
Are you displaying the appropriate date range when viewing your calendar? Use the arrows in the top left of your calendar (browser) or swipe (app) to scroll between dates.
Check the access permission
Teamup access is customized for each account-based user or shareable link. If you should have the ability to see events, but cannot see the sub-calendar they belong to, check that you are using the correct access or ask your calendar administrator to review and adjust your permission levels.
Switch calendar views
Events may be out of view if there is not enough screen space. For example, in Multi-week view (browser only), you can click the double arrow (top right) to switch from static grid to flexible grid and show all events in the row.
Check for the correct calendar
This may seem obvious but sometimes more than one Teamup calendar is created without users being aware of it. Be sure to check that you are viewing the correct Teamup calendar.
Check the historical data limit
Teamup stores events that have occurred already for a limited amount of time, depending on the calendar’s subscription plan. On the free plan, past events that are older than one year are deleted on a rolling basis. The paid plans allow for a longer history.
If you can no longer see events past a certain historical date, you may have reached the limit of your historical data. You can upgrade at any time to access more historical data, which you can export as needed.
Clear any search queries or filters
Check that you are not inadvertently viewing the search results. Close the search box to return to the complete view of your calendar events.
Make sure you have not applied a keyword filter to your current view. Click on ‘Clear’ underneath the filter section (browser) or tap the X on any applied filters at the top of the screen (app).
Contact support
If none of these help, and you find you are still missing events then please contact our support team with information about the calendar and the events that are missing. If possible, include screenshots to show your calendar access and point out where the events are missing.