Administrator access provides complete access to your Teamup calendar, including all calendar settings. This article explains what to do if you have lost administrator access to your calendar.
Check your dashboard
The easiest place to start: your calendar dashboard.
If you have a Teamup user account, log in to your user account. The dashboard will open.
If your account email is the same one used to create your calendar, then the calendar would have been automatically added to the dashboard.
This can be the easiest way to regain administrator access to your calendar. Check your dashboard and see if the calendar is already there. If so, open the calendar. Are you able to access settings from the blue menu in the top left? If so, you have administrator access to the calendar.
Check your email
For Teamup calendars created prior to September 2020, you may be able to regain administrator access through your email. When the calendar was created, we sent the original administrator an email with access details for the calendar. Search your email inbox for an email with the subject line of “[Teamup Support] Your new calendar.” Open the email to retrieve the initial administrator link.
We highly recommend switching to account-based administrator access as soon as possible. Here are the steps.
Contact our support team
If you have tried the options suggested above and are still unable to recover administrator access, we can help. Please contact support@teamup.com with the following information:
- The email address of the calendar administrator.
- The title of the calendar.
- Any calendar links that you may have.
Request administrator change
To protect the data of our calendar users, we can only provide administrator access to the registered administrator email address.
If your request for administrator access is a result of a personnel change, we require a statement from your organization, manager, and/or previous administrator to confirm that you are taking over the calendar administration role.