Each calendar has a primary contact email address which is used for several important communication needs.
Important contacts for a Teamup Calendar
Each Teamup master calendar is managed separately and has its own subscription, billing contact, and primary contact. It is not required for the primary contact or the billing contact to be calendar users (although they can be) or to have access to the calendar settings; the necessary contact information can be set by a calendar administrator.
The billing contact
Each Teamup master calendar has a designated billing contact who is responsible for the billing and receives communication related to the calendar subscription.
ℹ️ Billing Contact of a Calendar
The primary contact
Each master calendar has a primary contact email address used for several important communications from Teamup. The calendar creator’s email address is used by default, but it can be changed at anytime by the calendar administrator.
When is the primary contact email used?
- If Teamup receives inquiries or complaints about a calendar from anyone, we reach out to the primary contact to resolve the issue.
- In case of technical or billing issues with a calendar, Teamup reaches out to the primary contact to address the issue.
It is important to make sure that the primary contact email address is kept up-to-date.
Best practice: Two secure points of contact
The primary contact email and the billing contact email can be the same. However, having two different contact points as a fail-safe for ensuring important communication is seen.
Update the primary contact email
When a calendar is created, the email address used to create the calendar is inserted as the primary contact.
A calendar administrator can change the primary contact email address in calendar settings:
- Open Teamup in a browser.
- Go to Settings > Sharing.
- Find the Primary Contact field in the top right.
- To change the primary contact email, click into the field and type in the new email. The change will be saved automatically.
Important notes about the primary contact
Adding someone’s email as the primary contact does not automatically give that person access to the calendar.
If the primary contact is changed, and you want the new primary contact to have calendar access, you must also add them as a user.
If the primary contact does have access to the calendar, removing them as a user or deleting their link does not automatically change the primary contact email. You must manually update the primary contact email.