If you find your events are ‘disappearing’, or are not showing up after you add them, here are some things to check:
- Hidden sub calendars. It is possible that you may have inadvertently hidden the relevant sub calendar. You can show and hide events belonging to sub calendars by clicking on the sub calendar name on the left hand side as this article demonstrates.
- Refresh your calendar. If others have access to your calendar, click on the refresh button at the top of your calendar to see any possible changes:
- Clear your browser’s cache. Sometimes this is necessary when a new version of Teamup Calendar is released. Or when your cache becomes too large.
- Date range. Are you displaying the appropriate date range when viewing your calendar?
In the day, week, month and multi week views, use the arrows in the top left of your calendar to scroll between dates:
In the List and Agenda views, check that you have the correct date range selected:
- Link permission. Please check that when viewing your calendar you are using a calendar link that has permission to view to sub calendar where the events are. If you are not certain, please check your link with your calendar administrator
- Space. Please check that there is enough space to see all of the events. For example, the in the month or multi week views, it is possible that the blocks are too small for all the events for that day to be displayed. Should this be the case, there will be a note indicating that there are further events for that day:
Click on the ‘+ 1 more…’ or ‘+ 3 more…’ to see those events. This article explains further.
- Correct calendar. This may seem obvious but sometimes more than one Teamup Calendar is created without users being aware of it. Be sure to check that all who access the calendar are viewing one and the same calendar.
- iOS app. If you are using the Teamup Calendar app for iPhones and iPads, then please click on ‘Sub-calendars’ at the bottom of the app. There you will see the list of sub calendars that are selected for display. Make sure all of them are ticked.
- Daylight Savings Time switch in certain parts of the world. We are aware of a bug when viewing a Teamup Calendar in the Safari browser that has to do with the Daylight Savings Time switch in some time zones of the world. It usually affects the months when the time switch occurs, so March/April and October/November in most countries. We are currently working on a fix for this. In the meantime, the events usually do show up in a different view, such as the List View. And in other browsers such as Firefox and Google Chrome. We hope to have this rectified soon.
- Data history. Team Calendar stores events that have occurred already for a limited amount of time. On the free plan, past events that are older than one year are deleted on a rolling basis. So in other words, events that occurred more than a year ago will not show up on your calendar. The paid plans allow for a longer history – 5 and 10 years respectively. This means that with one of these plans, you can navigate back to 4 years from today for example and you will still see your events listed there.
If you are using the calendar for free and would like to gain access to data that is from over one year ago, you can upgrade at any time and you will then see your older data.
- Search results. Check that you are not inadvertently viewing the search results. If you see this above your list of events:
Click on close return to the complete view of your calendar events.
- Keyword filter. Make sure you have not applied a keyword filter to your current view. Click on ‘Clear’ underneath the filter section in your left hand Control Panel
If none of these help, and you find you are still missing events then please send us your calendar link and if possible, a screen shot of the Add Event window for the event you are trying to add.