Manage Your Subscription Plan

Teamup’s subscription plans are calendar-based: Each subscription plan is bound to a specific master calendar. Subscriptions can be managed within the respective calendar’s settings by the calendar administrator.

Subscription plans

Teamup calendars are available on these subscription levels:

1. Basic (free)
2. Plus
3. Pro
4. Business
5. Enterprise

Subscription plan differences

Each subscription level includes a different amount of sub-calendars, custom fields, and account users.

• Account users beyond the allowed subscription limit can be added at an additional charge.
• Business and Enterprise subscriptions can be customized with additional sub-calendars or custom fields, if needed. Contact our support team to add more users, sub-calendars, or custom fields to a subscription.
• See our comparison chart for a full breakdown of each subscription level.

Free service

When you create a new Teamup calendar, you can choose the Basic (free) plan or you can choose a free trial of one of our paid subscriptions.

Teamup can be used as a free service as long as you like on the Basic plan.  

Free trial

You can choose a free trial of a paid subscription plan when you create a Teamup calendar. The free trial will last for three days. During the trial period, you can access and use all the functions included in the paid subscription level.

• If you do not enter billing details during the trial period, your calendar will automatically revert to a Basic plan when the trial ends.
• Enter billing details at any time to activate the subscription. Make sure the highlighted plan is the one you want. 

Change or cancel a subscription

To upgrade, downgrade, renew, or cancel your subscription: 

1. Open the calendar in a browser.
2. Go to Settings > Subscription.
3. You will see information about the current subscription plan:

Upgrade 

1. Open Teamup in a browser.
2. Go to Settings > Subscription.
3. Choose Monthly or Yearly billing as you prefer.
4. Click the green Select button for the plan you want.
5. If upgrading from a Basic (free) plan, click the blue Billing details button and enter your payment information, then Save.

If upgrading from a paid plan, you will be charged for the difference in price and the upgrade will be applied to your calendar immediately.

Downgrade 

To downgrade to the Basic (free) plan, see how to cancel your subscription. 

1. Open Teamup in a browser.
2. Go to Settings > Subscription.
3. Choose Monthly or Yearly billing as you prefer.
4. Click the green Select button for the plan you want.

Important notes:

• The downgrade will apply at the end of your current billing cycle. You will have access to your original subscription level until then.
• At the end of the billing cycle (yearly or monthly), the downgrade will apply and the billing will automatically adjust to the downgraded cost.
• When you downgrade your subscription, any sub-calendars, users, or custom fields beyond the new plan’s limit will be deactivated. Deactivated sub-calendars and custom fields are not deleted and can be reactivated if you upgrade in the future. 

Cancel 

1. Open Teamup in a browser.
2. Go to Settings > Subscription.
3. Click the Cancel Subscription button in the top right of the screen:
4. On the next screen, click the red Cancel Subscription button:

Important notes:

• You will have access to your current subscription level until the end of the billing period.
• At the end of the billing period, any sub-calendars or features beyond those allowed on the Basic (free) plan will be deactivated.
• If you renew or upgrade your subscription, your deactivated sub-calendars will be available again.
• Canceling a calendar subscription does not delete the calendar. 
• Canceling a calendar subscription does not delete a Teamup user account. 

Monthly and yearly billing

You can pay for your Teamup subscription on a monthly or yearly basis. All Teamup paid subscriptions are billed automatically.

Renewal

Since billing occurs automatically, there is no need to manually renew your plan. 

The date of your next renewal is noted in Settings > Subscription:

• If you pay on a monthly basis, then each month you will be automatically charged for your continuing subscription.
• If you pay on a yearly basis, then you will be automatically charged annually for your continuing subscription. 

At the end of your current billing period, your plan will automatically renew and you will be charged for the next subscription period.

Change billing cycle

To switch from yearly to monthly billing, or vice versa:

1. Open Teamup in a browser.
2. Go to Settings > Subscription.
3. Check the Monthly and Yearly tabs. The cycle you are currently on will be blue.
4. Select the other tab to switch to that cycle, then select the subscription level. 

Important notes:

• If you have paid for a yearly subscription and switch to monthly billing, the remaining credit of your paid amount is applied to the monthly billing charges until it is used up. Any further amount due is charged to your credit card on file.
• If you have paid for a monthly subscription, and change to yearly billing, any remaining monthly credit is applied to the yearly fee and you pay the difference only.
• You can downgrade or upgrade your subscription at any time. Your subscription will be renewed automatically according to your chosen plan. To cancel your subscription, click the button in the top right. The cancellation will take effect at the end of the current billing period. No refund will be provided.

Payment details and billing history

Payment information and billing history is always available in the calendar settings. You can update the email address for the billing contact, update the billing address, update your payment method, and view or download invoices.

Add payment details and method

To choose a paid subscription plan, provide payment details and choose a payment method.

1. Open Teamup in a browser.
2. Go to Settings > Subscriptions.
3. Click the blue Billing details button.

You can then enter the required information and choose your payment method: credit card, PayPal, Google Pay, or Apple Pay.

Note that Google Pay and Apple Pay will not appear as options for all users. If you do not see Apple Pay or Google Pay as an option, make sure you are signed into the appropriate Apple or Google account and try using a different browser. A simple rule of thumb: go to Chrome to use Google Pay and go to Safari to use Apple pay.

Update payment details

1. Open Teamup in a browser.
2. Go to Settings > Subscription. 
3. Scroll to the Billing section:
    
4. Click Update Billing Address to change your billing email or billing address.
5. Click Update Credit Card/Update Payment Method to change your payment method.
6. Enter new details, then Save. 

Access billing history

1. Open Teamup in a browser.
2. Go to Settings > Subscription.
3. Scroll to the Invoices section. Every time you are billed, an invoice will be added to this section. The date and amount are listed beside each invoice:
   
4. Click the blue PDF button to download an invoice as a PDF file.