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Two-Factor Authentication

Two-factor authentication (also known as 2FA), allows you to add a second layer of verification to the login process, requiring a second piece of information in addition to your email address and password in order to log in to Teamup. The purpose of 2FA is to make it more difficult for an attacker to gain control of your account by requiring a code that is only accessible via a second authentication device (your phone). Teamup currently supports authenticator apps and backup codes as the source for 2FA codes.

How To Enable Two-Factor Authentication

2FA can be enabled in the user profile of your Teamup account: https://teamup.com/user/profile/edit

Follow the guided steps to set up 2FA. It will require an authenticator app installed on your phone. Teamup does not provide its own authenticator app. Any of the widely used and free authenticator apps will work. For example:

  • Google Authenticator (Android, iOS)
  • Microsoft Authenticator (Android, iOS)
  • Authy (Android, iOS, Windows, MacOS, Linux)
  • and many more

If you are already using an authenticator app, it is likely that it will work with Teamup.

How Two-Factor Authentication Works

After enabling 2FA, this is what it will look like to log in to your Teamup account.

You’ll start as usual, by logging in at https://teamup.com/login.

You’ll then be brought to a page that asks you to enter your 2FA code. Use the authenticator app that you set up on your phone to generate a code for you:

How to Disable Two-Factor Authentication

2FA can be disabled in your user profile, in the same place where you enabled it. Note that disabling 2FA requires a code from your authenticator app or a backup code provided to you when you enabled 2FA.

How to Recover From A Lost Authentication Device

If you don’t have access to the device used to generate authentication codes, you can use backup codes. When you enable 2FA, you receive 10 backup codes. Each backup code can be used one time to log in. We recommend storing the backup codes in a password manager.

IMPORTANT

  • With 2FA enabled, you will no longer be able to recover your account password simply by requesting a reset link be sent to your email address. Instead, you will need to use backup codes.
  • Enabling 2FA is agreeing to a higher level of security on your account—you are instructing Teamup to only accept login to your account with your username and password AND codes generated by your authentication device (your phone). If you lose access to that authentication device and do not have your backup codes, you will lose access to your Teamup account.
Updated on January 27, 2022