Two-factor authentication (also known as 2FA), allows you to add a second layer of verification to the login process for your Teamup user account.
About two-factor authentication
The purpose of 2FA is to make it more difficult for an attacker to gain control of your account by requiring a code in addition to your password.
When you log into your Teamup user account, you must enter your email address and password. If you enable two-factor authentication, another piece of information is required: The 2FA code. This 2FA code is only accessible to you via a second authentication device (your phone). Teamup currently supports authenticator apps and backup codes as the source for 2FA codes.
Enable two-factor authentication
- Log into your Teamup user account on a browser (or mobile browser) and go to your user profile.
- Under Two-Factor Authentication, click Enable.
- Follow the guided steps to set up 2FA. It will require an authenticator app installed on your phone. Teamup does not provide its own authenticator app. Any of the widely used and free authenticator apps will work, such as:
- Google Authenticator (Android, iOS)
- Microsoft Authenticator (Android, iOS)
- Authy (Android, iOS, Windows, MacOS, Linux)
- and many more
If you are already using an authenticator app, it is likely that it will work with Teamup.
⚠️ Important: When you enable 2FA, you receive 10 backup codes. Each backup code can be used one time to regain access if you lose your password or your authentication device. We recommend storing the backup codes in a password manager.
Use two-factor authentication
After enabling 2FA, you’ll log into your Teamup user account (on a browser or on the Teamup app) in two steps:
- Start as usual by logging in with your email and password.
- You’ll then be prompted to enter a 2FA code. Open the authenticator app that you set up on your phone to get the code, the type or paste it in.
Disable two-factor authentication
2FA can be disabled in your user profile, in the same place where you enabled it. Note that disabling 2FA requires a code from your authenticator app or a backup code provided to you when you enabled 2FA.
Regain account access with 2FA
When you enable 2FA, you receive 10 backup codes. Each backup code can be used one time to log in. We recommend storing the backup codes in a password manager.
With 2FA enabled, you will no longer be able to recover your account password simply by requesting a reset link be sent to your email address. Instead, you will need to use the backup codes.
If you don’t have access to the device used to generate authentication codes, you can use a backup code to log in.
IMPORTANT
Enabling 2FA is agreeing to a higher level of security on your account—you are instructing Teamup to only accept login to your account with your username and password AND codes generated by your authentication device (your phone). If you lose access to that authentication device and do not have your backup codes, you will lose access to your Teamup account.